A man flying with Delta was forced to pay to sit next to his 4 year old daughter, or sit 11 rows away from her. Frank Strong of Raleigh, North Carolina booked tickets to fly to Montgomery, Alabama, but couldn’t find seats together, even after entering his daughter’s age. Sitting with his daughter would cost another $88 fee.
Mr. Strong hoped to resolve the issue at the counter, but the gate agent told him he wasn’t guaranteed a free solution, even though with empty seats on the plane. Not willing to take the risk, Frank paid the fee to guarantee a seat next to his daughter.
After expressing his feelings in a blog post, the situation has gained attention and lead to an apology from Delta. Strong is hoping to use his new attracted attention to encourage better airline customer service, by creating a passenger bill of rights. This bill asks that dependents be seated with their guardians, so parents a guardians can fly a less stressful flight.